Simply place your order online and select local pickup as the shipping option! Receive an additional 10% off at checkout for selecting “Local Pickup”. No Code Necessary!
Your order will be available for pickup within one hour after you place it. Once the order is available for pickup, you will receive a pickup confirmation email.
You can pick up your order Monday – Friday between 9:30am and 5:30pm at our Buffalo Grove location at: 1475 Busch Parkway, Buffalo Grove, IL 60089
You MUST be 16+ years of age and show valid government issued photo ID at pick up. The name on the ID must match the name on the order.
Q: How long do I have to pick up my order?
A: Any order not picked up within 7 business days will be cancelled and restocked
Q: Can I send someone to pick up my order for me?
A: No. Due to age verification regulations, the person who placed the order must be the person picking up the order.
Q: Do I need to make an appointment to pick up my order?
A: No. The process should take no more then 5 minutes to get your order and have you on your way. Furthermore, orders are processed on a first come first serve basis. Please note that during lunch and after 5pm, we may be experiencing a higher than usual volume.
Q: Why do I not see a Local Pickup shipping option?
A: You must have an Illinois shipping address to be able to select Local Pick up. If you’re in town and want to pick up an order but don’t have a local address, feel free to use our address as the shipping address.
Q: Can I modify my order after it’s placed?
A: Once you receive the Pickup confirmation email, the order cannot be modified. If you need to modify your order, please contact our customer service at firstname.lastname@example.org or 847-443-1850
Q: What if there is something wrong with the product I received?
A: If you are having issues with one of the items you’ve purchased, please contact our customer service at email@example.com or 847-443-1850
Q: Can I pay for my order or buy something while I’m at the Buffalo Grove location?
A: No. All orders must be placed and paid for online, ahead of time at cbdbound.com